Last Updated: [24 May 2024]

Thank you for shopping with eMakity LLC. Our Refund Policy explains how refunds are processed for purchases made on our online marketplace, covering groceries, fashion, pharmacy items, restaurant meals, and parcel delivery services.

1. Eligibility for Refunds:

• a. Refunds are available for products that are damaged, defective, or significantly different from the product description.
• b. Refund requests must be submitted within [1-2] days of receiving the product.

2. How to Request a Refund:

• a. Contact our customer support team at [customers@emakity.com] with your order number and details of the issue.
• b. Our team will review your request and respond within [number] business days.

3. Refund Process:

• a. If your refund request is approved, we will initiate a refund to your original payment method.
• b. Refunds may take [2-7] business days to be reflected in your account, depending on your payment provider.

4. Non-Refundable Items:

• a. Certain items, such as perishable goods or personalized items, are non-refundable unless they are damaged or defective.

5. Cancellations:

• a. Orders can be canceled within [30] minutes of purchase by contacting our customer support team.
• b. Cancellations requested after this timeframe may not be possible due to order processing.

6. Changes to Orders:

• a. Changes to orders, including item additions or removals, can be made within [30] minutes of purchase.
• b. Requests for changes after this timeframe may not be accommodated.

7. Returns:

• a. For eligible products, you may be required to return the item to us. Return shipping costs may be covered by eMakity in certain cases.

8. Contact Us: If you have any questions or concerns about our Refund Policy, please contact our customer support team at [customers@emakity.com].